Last Updated: December 13, 2025
At BayStar Kilimani (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enquire about our properties, or engage with our services, in accordance with the Data Protection Act, 2019 of Kenya.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us and the choices you make. This may include:
- Personal Identification Data: Name, email address, phone number, and postal address.
- Financial Data: Details related to payment methods or bank account information if you proceed with a purchase or booking (processed securely).
- Usage Data: Information about how you use our website, such as your IP address, browser type, and operating system, collected via cookies.
- Communication Data: Any information you provide when contacting us via email, phone, or our contact forms.
2. How We Use Your Information
We use the information we collect or receive for the following purposes:
- To facilitate property inquiries, viewings, and sales processes.
- To send you administrative information, such as updates to our terms, conditions, and policies.
- To send you marketing and promotional communications about BayStar Kilimani (you can opt-out at any time).
- To improve our website functionality and user experience.
- To comply with legal obligations and regulatory requirements under Kenyan law.
3. Legal Basis for Processing
We process your personal data under the following legal bases as defined in the Data Protection Act, 2019:
- Consent: You have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to newsletters).
- Contractual Necessity: Processing is necessary for the performance of a contract (e.g., a Sale Agreement) or to take steps at your request prior to entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax reporting, anti-money laundering checks).
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following situations:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., IT support, legal advisors, financial institutions), provided they agree to keep this information confidential.
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk.
6. Your Data Rights
Under the Data Protection Act, 2019, you have the following rights regarding your personal data:
- The right to be informed of the use to which your personal data is to be put.
- The right to access your personal data in our custody.
- The right to object to the processing of all or part of your personal data.
- The right to correction of false or misleading data.
- The right to deletion of false or misleading data about you.
To exercise any of these rights, please contact us at info@ayazproperties.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
8. Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
9. Contact Us
If you have questions or comments about this policy, you may email us at info@ayazproperties.com or by post to:
BayStar Kilimani
George Padmore Road, Kilimani
P.O Box 10000-00100
Nairobi, Kenya